Payment

Payment is due at the time of booking through our booking calendar via PayPal.

Cancellations

If for any reason you need to cancel your event, cancellation must be made 7 days prior to the event to receive a partial refund. In the event that the entertainer does not attend your function, any balance paid will be refunded in full to the client. Princess Parties Melbourne is not responsible for any loss, damages or consequential losses due to absence or poor performance of a performer.

Paying the Entertainer

Please make sure you do not pay the entertainer in front of guests and/or children. This ruins the magic and illusion. Make sure you are available to take the entertainer aside at the end of the party.

Treating the Princess like a Princess

Please only call the entertainer by character name, otherwise the magic and illusion is broken. If a party or event is occurring outdoors, please ensure there are covered areas in case of unexpected weather which can cause costume, prop, equipment and wig damage. Please ensure there is something for the entertainer to sit on (a rug or cushion is suitable) to avoid costume damage from grass or dirt stains. Damages to costumes and props resulting from no prearranged seating or shelter will result in the client being billed for replacements.

Arriving and departing

Please make sure the entrance to the venue cannot be viewed by children as much as possible. It ruins the illusions when the entertainer is seen getting out of and into their car.

Privacy

Princess Parties Melbourne respects your privacy. Your personal information collected on this site is never shared with third party persons or websites. The information collected is purely for the purpose of your event. All payment made via direct debit and your credit card details will not be shared.

Damages

Neither Princess Parties Melbourne or the performer is responsible for any loss, damages or injury that occur during an event.

Entertainer Safety

If at any time the entertainer feels they are in danger or risk of injury, or feels unsafe due to environment, persons attending the event or the client, they have the right to terminate a function at any time with no refund given.

Responsibility for Guests

The wellbeing of children and guests attending your function is the responsibility of the Hirer and parents/adults of children attending the function. Neither Princess Parties Melbourne or the performer can take responsibility for a guest's wellbeing.

Our Characters

Our Characters are inspired by children’s fairytale stories and are not affiliated, licensed or associated with any corporation or trademark

Marketing

If you send us a testimonial about your experience at our event, your experiences on our site, or submit photographs, artwork or stories for use on our site or in printed materials, we ask only for first name. Please let us know if you would not like any photos or testimonials shared on any of our websites or promotional material. If you upload testimonials and/or photos to our websites, it is assumed you agree for them to be used across Princess Parties Melbourne websites. They will not be shared for use by third parties.

Holiday Workshops

Princess Parties Melbourne's holiday workshops are interactive performances. The wellbeing of children attending such workshops and classes are the responsibility of parents/adults of children attending the event. Neither Princess Parties Melbourne or the performer can take responsibility for a guest's wellbeing. Princess Parties Melbourne has the right to cancel a session if numbers are below 5 children with a full refund given.

Giveaways

Winners are chosen at random via a 3rd party. When booking a party won via a giveaway, we are still subject to the same availability and are not responsible for any losses due to unavailability on your preferred date. If professional photos are being taken at your event, Princess Parties Melbourne and Rosy Co Social have full ownership and have the right to use any images taken across their websites and promotional material. They will not be shared for use by third parties. Any additional travel costs are not included and will be billed to the recipient.